Shipping Policy

Shipping Policy 

Thank you for visiting and shopping at Done Right Hobbies. The following information sets out the terms and conditions that constitute our Shipping Policy. 

1. Processing your Order 

An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase. 

2. Shipment Processing Time 

Processing time refers to the time it takes for us to prepare your order for shipping.  

After your payment is authorised and verified, all orders are processed within three days. We will contact you for some reason if there are any delays. 

3.Shipment Locations 

3.1. Domestic and International 

Done Right Hobbies ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at sales@donerighthobbies.com

3.2. Shipping Restrictions 

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P. O Box.  

4.Shipment rates and delivery estimates 

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to your order’s acceptance and approval. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order. 

(a)Express Shipping 

The order will arrive as outlined by the shipping calculator at checkout; these are provided by third-parties and Done Right Hobbies has no control of the provided information. 

 (b)Standard Shipping 

The order will arrive as outlined by the shipping calculator at checkout; these are provided by third-parties and Done Right Hobbies has no control of the provided information. 

5.Tracking Options 

Done Right Hobbies aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 

5.1. Domestic and International 

All orders delivered within Australia automatically have tracking. International orders are sent via Transdirect. This service comes with tracking, and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee to track and will not be responsible for delivery orders sent internationally. 

6.International Customs, Duties and Taxes 

All orders shipping to a destination outside Australia are subject to the import duties, fees, and destination country taxes. Delivery delays may occur if your country’s Customs Department randomly selects your package. Done Right Hobbies is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with delivering and importing your order (package) into your country. We do not benefit from these chargers, and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and customs requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally. 

7.Damages 

If there is any damage to the packaging on delivery, contact us immediately at sales@donerighthobbies.com. 

8.Missing or Lost Package 

There are several reasons why a package gets lost or becomes a deliver exception. 

We’ve found that the package is either in the building or with a neighbour more often than not. Done Right Hobbies politely requests that customers look in common courier 

hiding spots. Please look around and let us know if you find it. If you haven’t located your order, please contact us at sales@donerighthobbies.com to report missing or lost packages. 

9.Questions 

If you have any questions about your order’s delivery and shipment, please see our FAQ page, www.donerighthobbies.com/faq, or contact us at sales@donerighthobbies.com. 

has been added to the cart. View Cart
%d bloggers like this: